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Verified Reviewer

Secret Veneers - Over charged

I was over charged on my Veneers Total price online with promo code was $361.50 my visa card was charged $460.33. can some one contact me to fix this problem - my e-mail is Luis1hernandez74@yahoo.com Thank You
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1 comment
Anonymous
#1918471

did you receive your refund within the 5-10 days?

ID
#1980288 Review #1980288 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Pros
  • Refund offered 5-10 days expecting
Cons
  • Zero customer service
Loss
$100
Preferred solution
Let the company propose a solution

Secret Veneers - Amazing

5.0
Details
My own experience was great. I was nervous given the negative reviews but straight after I posted the impressions I got mine delivered within three weeks with next day delivery and they have really given me my confidence back. Best decision I ever made was to purchase these I’m so happy and grateful for the quick delivery too.
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ID
#1738727 Review #1738727 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Pros
  • Fast delivery
  • Given me my confidence back
  • Great quality
Reason of review
Good quality

Secret Veneers - Scammers Stay Away

1.0
Details
Its going on three months, no words or confirmation, they have received the impressions. I have proof of delivery. They were quick to get the money and but not provide the service. I lost around 500.00. Stay Away from the company, do not believe the reviews on youtube or other social media outlets. I should of stayed with company within the states.
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ID
#1701329 Review #1701329 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Cons
  • Stole my money
Reason of review
Poor customer service
Loss
$500
Preferred solution
Full refund
1.0
Details
I would advise anyone to seriously think twice before placing an order with this company! To cut a very long story short, I ordered both upper and lower veneers which were completely unsuitable when received. I contacted the company: via email as this is the only form...
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ID
#1582116 Review #1582116 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Cons
  • No refund offered
  • Zero customer service
  • Awful
Reason of review
Not as described/ advertised
Loss
$399
Preferred solution
Deliver product or service ordered
1.0
Details
Secret Veneers - Poor quality product and very poor customer service
Secret Veneers - Poor quality product and very poor customer service
I had high hopes when I had approached this company and was hoping my experience was going to be the 5 star service that most would expect from a company... But lack of communication from anyone in this company is very frustrating.... paid for my order and received the...
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1 comment
Anonymous
#1662230

I have had a very similar experience to this I sent impressions but 6 times costing nearly £100 in postage . No refund as yet but AVOID AT ALL COSTS

ID
#1478861 Review #1478861 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Reason of review
Bad quality
1.0
Details
Let’s start with the customer service. No email of confirmation, no email of payment, no email when they receive or post out the veneers.. oh and when you get them and are unhappy with them, you are nothing but another complaining customer they can’t be bothered with....
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ID
#1424197 Review #1424197 is a subjective opinion of poster.
Location
Broughton, Wales
Product
Secret Veneers Veneer
Cons
  • Horrible correspondence
  • Stole my money
  • Worst purchase experience i have ever gone through
Reason of review
Return, Exchange or Cancellation Policy

Secret Veneers - WORST SCAMMERS DONT HELP EITHER

1.0
Details
The teeth where crooked, I asked to send them back getting them re made and sent photos to show how crooked they where, never got a mould instead they kept requesting photos quite frankly I’m getting bored of sending them. Come up with excuses to drag the situation out, now I’m being charged extra because I’ve them I want my money back? Worst company, vile
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ID
#1403700 Review #1403700 is a subjective opinion of poster.
Location
Ilfracombe, England
Product
Secret Veneers Veneer
Reason of review
Return, Exchange or Cancellation Policy
2.2
Details
Secret Veneers - Stop before you order!
Secret Veneers - Stop before you order!
Secret Veneers - Stop before you order!
I ordered however they kept sending me emails stating my impressions had failed so I had to send back which cost 38.00 from U.S.. I then mysteriously recieved my veneers but they will only do 12 teeth and my bottom was the reason I ordered they will not remake to cover...
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Featured
ID
#1365152 Review #1365152 is a subjective opinion of poster.
Location
Johns Creek, Georgia
Product
Secret Veneers Veneer
Verified Buyer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

1.0
Details
Secret Veneers - NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
Secret Veneers - NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
Secret Veneers - NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
Secret Veneers - NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
Secret Veneers - NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
Secret Veneers - NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND DIDNT EVEN LET ME KNOW UNTIL I INQUIRED ABOUT HOW MY VENEERS WERE COMING ALONE 11 WEEKS AFTER I SHIP THEM TO YOU. I HAD TO GO TO MY OWN DENTIST AND...
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3 comments
Anonymous
#1868814

you sent the same almost exact complaint to brighter image.same wording,used the ladies names.maybe you are the problem...look in the mirror.you are responsible for your own teeth.

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ID
#1344730 Review #1344730 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Cons
  • Worst purchase experience i have ever gone through
  • Stole my money
  • Scam
Reason of review
9months now, no product recieved and company will not give refund, constanly lying & got caught, now won't return my calls or emails
Loss
$820
Preferred solution
delivery of product ordered with a full refund and letter of apology (plus reimbursment for other amount of money I have spent dealing with this BS!)

Secret Veneers Reviews

  1. 13 reviews
  2. 2 reviews
  3. 0 reviews
  4. 0 reviews
  5. 1 review
Secret Veneers reviews
OMGEE i sent them 500.00 and they say my empressions failed and said they were sending me another impression kit. They sent me a tracking #. I checked this company out all 5 stars. God i am angry!
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2 comments
Beda
#1710185

There is another company that is stealing money from customers called Smileone two. They won't text or call you back.

Feel PayPal gets a kick back from these companies and they won't refund your money.

All they say is file a complaint. That doesn't help either!

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ID
#1338215 Review #1338215 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Reason of review
Return, Exchange or Cancellation Policy
Secret veneers have literally made all my dreams come true, Iam shocked to read bad reviews! Customer service was excellent and I shall be ordering spare arches over and over again! This company is NOT a fake scam company it is legitamate ! From Daisy black
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1 comment
Anonymous
#1551439

ON 1/14/18 I ORDERED A SET OF BL1 VENEERS VIA COMPANY'S WEBSITE, ORDER#: 14651 TOTAL PRICE £391.00 ON 1/17/18 MY ACCT WAS CHARGED $541.00 + $16.23 FOREIGN EXCH RT ADJ FEE. 1/27/18 I RCV'D KIT TO MAKE THE DENTAL IMPRESSIONS REQUIRED SO COMPANY CAN CREATE CUSTOM FITTED VENEERS FROM AN EXACT CAST MODEL OF MY ENTIRE MOUTH.

2/9/18 I POSTED THE IMPRESSIONS i MADE BACK TO THE COMPANY. 3/29/18 I EMAILED COMPANY TO INQUIRE ABOUT A PROJECTED DISPATCH DATE FOR MY VENEERS. 4/3/18 ELLA BROWN REPLIED THAT THEIR SYSYEM WAS INDICATING THAT THE COMPANY HAD NOT RECEIVED MY IMPRESSIONS YET. I PROVIDED TRACKING INFO AND ASKED FOR AN UPDATE AS WHAT TO DO NEXT ASAP.

ON 4/4/18 ELLA REPLED THAT THE PARCEL CONTAINING MY IMPRESSIONS WAS BEING HELD @ CUSTOMS BECAUSE OF VAT OR DUTY CHARGES WERE APPLIED AND PAYMENT OF IMPORT TAX HAD TO BE PAID BEFORE PARCEL WOULD BE RELEASED FOR DELIVERY. FROM 4/4/18-4/6/18 I CONDUCTED AN INVESTIGATION AS TO WHERE THE PARCEL WAS BEING HELD AND HOW COULD I REMIT PAYMENT OF THE IMPORT TAX TO HAVE CUSTOMS RELEASE T FOR DELIVERY? FOUND OUT NEVER WAS HELD AT CUSTOMS. WAS DELIVERED TO COMPANY ON 2/17/18.

COMPANY DENIED THAT THEY HAD RECEIVED MY IMPRESSIONS BUT ROYAL MAIL HAD PROVIDED ME WITH ALL TRACKING HISTORY AND DELIVERY CONF. SIGNATURE. FINALLY I DECIDED TO HAVE IMPRESSIONS MADE BY MY DENTIST AND POSTED THOSE TO COMPANY ON 6/9/18. ON 6/20/18 ELLA BROWN EMAILED THAT MY IMPRESSIONS HAD BEEN LOGGED IN AND PRODUCTION OF MY VENEERS WAS TO BEGIN ON 6/21/18.

ON 6/22/18 COMPANY EMAILED ME THAT THEY WOULD BE DISPATCHING MY SET OF VENEERS & POSTING THEM TO BE ON 6/28/18.ON 7/10/18 I SENT EMAIL TO ELLA BROWN ASKING IF SHE COULD PROVIDE ME WITH THE TRACKING INFORMATION FOR MY VENEERS THAT THEY HAD DISPATCHED & POSTED OUT TO ME ON 6/28/18 (PER THE EMAIL THEY SENT ME ON 6/22/18.) ON 712/18 ELLA REPLIED THAT A NEW IMPRESSION KIT WAS POSTED OUT TO ME ON 6/27/18 AND PROVIDED ME WITH THE ROYAL MAIL TRACKING NUMBER RN395774085GB. 7/13/18 I REPLIED THAT IT WAS RIDICULOUS THAT IN NEARLY 8 MONTHS TIME THEY HAD YET TO FULFULL MY ORDER AND HAD COST ME ANOTHER $142.00 IN SHIPPING COSTS PLUS THE $99.00 I HAD TO PAY MY DENTIST'S OFFICE TO CREATE THE 2ND SET OF IMPESSIONS AND UPON TRACKING THE LATEST UNWANTED AND NON-REQUESTED IMRSSION KIT IT STATED IT WAS UNDELIVERABLE DUE TO INCORRECT ADDRESS INFORMATION PROVIDED BY SENDER. I DEMANDED THAT SECRETVENEERS.COM PROVIDE ME WITH EITHER A REFUND OR PRODUCT WITHIN 3O DAYS. THEY DID NOT REPLY AND HAVE NOT RESPONED TO ME IN ANYWAY SINCE 7/13/18.

I TRACKED THE MYSTERIOUS 3RD IMPRESSION THROUGH ROYAL MAIL AGAIN TODAY AND OF COURSE IT WAS RETURNED TO SENDER DUE TO BEING UNDELIVERABLE HERE IN THE USA BUT SECRETVENEERS.COM HASEFT IT ABANDONED AT THEIR LOCAL POSTAL STATION. I AM BEYOND DISGUSTED.

BECAUSE I WAS SO PATIENT WITH THESE SCAM ARTIST AND ALLOWED THEM 8 MONTHS TO PRODUCE AND DELIVER A PRODUCT THAT IS PROMISED ON THEIR WEBSITE TO BE A 14 TO 21 BUSINESS DAY PROCESS... MY FINANCIAL INSTITUTION CAN NOT REFUND THE COST OF UNDELIVERED GOODS.

ID
#1285079 Review #1285079 is a subjective opinion of poster.
Product
Secret Veneers Veneer
1.4
Details
I ordered and paid for upper and lower veneers, Paid April 3, shipped my impressions on April 13, to emailed them every other day since middle of May and only got an automated response indicating they will comply with in 48 hours. NO ONE every followed up. I let them...
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6 comments
Angela
#1546407

I hope this company is not a scam. I sent a lot of money and checked out all the reviews 5 stars!

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ID
#1275447 Review #1275447 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Cons
  • Horrible correspondence
Reason of review
Order processing issue
Loss
$25
Preferred solution
Let the company propose a solution
1.0
Details
DO NOT BUY FROM THIS THIS COMPANY.The teeth are so fake,poor looking and do not fit properly,they do not refund you,they send out replacement set that us just *** poor quality and very uncomfortable.
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1 comment
Anonymous
#1504226

I’ve had secret veneers for 3 years and they are amazing!! It was quick easy and changed my life!!

They only took around 3 weeks and got delivered the next day once they was ready. The customer service was amazing I alway got a reply within the hour!!

They even give free smiles to people who need them .. I think they are an amazing company and couldn’t recommend them enough.

ID
#1215496 Review #1215496 is a subjective opinion of poster.
Product
Secret Veneers Veneer
Reason of review
Bad quality