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I had high hopes when I had approached this company and was hoping my experience was going to be the 5 star service that most would expect from a company...

But lack of communication from anyone in this company is very frustrating....

paid for my order and received the impression kit! Was a little weird to do it myself but watched some videos done it and sent it back! No communication to let me know it was received. Then by said time that I should have received the teeth I got a parcel which I was very excited to see, but it was not the set of teeth yet another impression kit, I was a little disappointed but thought well at least they are making sure they are correct, did the second one and sent it off waiting patiently. When they finally arrived, they did fit quite well....

less than 6 weeks in I noticed the teeth had got a rip in them and were cracked, so I took pictures and videos and emailed in to see what the options were to have them fixed! After waiting to get a response I reached out on one of the social media platforms, which I got a very speedy response.... finally got an email from there general email address and they have said that it is standard for them to be replaced every six weeks! I have the copy of the receipt and all email communication which I will be posting and tagging a few people on the social media platforms! I was very surprised when I asked again if that was standard and normal to be replaced every 6 weeks just to double check!

Well they have offered me 50% discount on a replacement set which I have tried to use but the code was invalid... and still I have not had any response to my email I sent them almost two weeks ago! I can no longer post on there social media, but have not been added to their blocked list yet from clients that post the truth....

Be very careful when ordering from companies that remove comments from there Social sites and also have no phone number!

So disappointed with the lack of customer service and the poor results from the product which I have received from this company

The pictures below do not really help you and sadly they have got a lot worse now and I have no communication with the company as of yet

Product or Service Mentioned: Secret Veneers Veneer.

Reason of review: Bad quality.

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Anonymous
#1662230

I have had a very similar experience to this I sent impressions but 6 times costing nearly £100 in postage . No refund as yet but AVOID AT ALL COSTS

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