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I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE *** YOU LOST MY FIRST SET OF IMPRESSIONS AND DIDNT EVEN LET ME KNOW UNTIL I INQUIRED ABOUT HOW MY VENEERS WERE COMING ALONE 11 WEEKS AFTER I SHIP THEM TO YOU. I HAD TO GO TO MY OWN DENTIST AND PAY HIM TO MAKE ANOTHER SET OF IMPRESSIONS AND I WAS TOLD THAT THEY WOULD BE DISPATCHED ON JUNE 28TH....

ON JULY 17TH I EMAILED ELLA TO SEE IF THEY HAD BEEN DISPATCHED AND IF SO COULD I PLEASE HAVE THE DAMN TRACKING NUMBER.SHE THEN TOLD ME THAT YOU *** POSTED ANOTHER IMPRESSION KIT OUT TO ME ON JUNE 27TH AND GAVE ME THE TRACKING INFO FOR THAT UNWANTED *** SO I COULD MAKE YOU IDIOTS A 3RD SET OF IMPRESSIONS TO *** AROUND WITH YET FAIL TO PRODUCE THE PRODUCT I PURCHASED. THAT ALLEGED IMPRESSION KIT STILL HAS NOT ARRIVED AND WHEN I TRACK IT THROUGH ROYAL MAIL ITS SAYS IT COULD NOT BE DELIVERED BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW! I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP AND UNPRODUCABLE PRODUCT AS WELL AS DRAFTING MY REPORT AND POSTING TO ONLINE RIPOFFREPORT.COM.

*** SECRETVENEERS.COM THE ACTUAL SECRET ABOUT YOUR VENEERS IS THAT YOU SECRETLY STEAL HUNDREDS OF DOLLARS FROM PEOPLE WHO THINK THEY ARE PURCHASING VENEERS THAT YOUR FAKE *** FINANCIAL SCAM OF A COMPANY CANNOT ACTUALLY PRODUCE!

Details of my nightmare below: (I WILL ALSO UPLOAD MY EMAIL EXCHANGES AND TRACKING SCREENSHOTS)

ON 1/14/18 I ORDERED A SET OF BL1 VENEERS VIA COMPANY'S WEBSITE, ORDER#: 14651 TOTAL PRICE £391.00 ON 1/17/18 MY ACCT WAS CHARGED $541.00 + $16.23 FOREIGN EXCH RT ADJ FEE. 1/27/18 I RCV'D KIT TO MAKE THE DENTAL IMPRESSIONS REQUIRED SO COMPANY CAN CREATE CUSTOM FITTED VENEERS FROM AN EXACT CAST MODEL OF MY ENTIRE MOUTH. 2/9/18 I POSTED THE IMPRESSIONS i MADE BACK TO THE COMPANY. 3/29/18 I EMAILED COMPANY TO INQUIRE ABOUT A PROJECTED DISPATCH DATE FOR MY VENEERS.

4/3/18 ELLA BROWN REPLIED THAT THEIR SYSYEM WAS INDICATING THAT THE COMPANY HAD NOT RECEIVED MY IMPRESSIONS YET. I PROVIDED TRACKING INFO AND ASKED FOR AN UPDATE AS WHAT TO DO NEXT ASAP. ON 4/4/18 ELLA REPLED THAT THE PARCEL CONTAINING MY IMPRESSIONS WAS BEING HELD @ CUSTOMS BECAUSE OF VAT OR DUTY CHARGES WERE APPLIED AND PAYMENT OF IMPORT TAX HAD TO BE PAID BEFORE PARCEL WOULD BE RELEASED FOR DELIVERY. FROM 4/4/18-4/6/18 I CONDUCTED AN INVESTIGATION AS TO WHERE THE PARCEL WAS BEING HELD AND HOW COULD I REMIT PAYMENT OF THE IMPORT TAX TO HAVE CUSTOMS RELEASE T FOR DELIVERY?

FOUND OUT NEVER WAS HELD AT CUSTOMS. WAS DELIVERED TO COMPANY ON 2/17/18. COMPANY DENIED THAT THEY HAD RECEIVED MY IMPRESSIONS BUT ROYAL MAIL HAD PROVIDED ME WITH ALL TRACKING HISTORY AND DELIVERY CONF. SIGNATURE.

FINALLY I DECIDED TO HAVE IMPRESSIONS MADE BY MY DENTIST AND POSTED THOSE TO COMPANY ON 6/9/18. ON 6/20/18 ELLA BROWN EMAILED THAT MY IMPRESSIONS HAD BEEN LOGGED IN AND PRODUCTION OF MY VENEERS WAS TO BEGIN ON 6/21/18. ON 6/22/18 COMPANY EMAILED ME THAT THEY WOULD BE DISPATCHING MY SET OF VENEERS & POSTING THEM TO BE ON 6/28/18.ON 7/10/18 I SENT EMAIL TO ELLA BROWN ASKING IF SHE COULD PROVIDE ME WITH THE TRACKING INFORMATION FOR MY VENEERS THAT THEY HAD DISPATCHED & POSTED OUT TO ME ON 6/28/18 (PER THE EMAIL THEY SENT ME ON 6/22/18.) ON 712/18 ELLA REPLIED THAT A NEW IMPRESSION KIT WAS POSTED OUT TO ME ON 6/27/18 AND PROVIDED ME WITH THE ROYAL MAIL TRACKING NUMBER RN395774085GB. 7/13/18 I REPLIED THAT IT WAS RIDICULOUS THAT IN NEARLY 8 MONTHS TIME THEY HAD YET TO FULFULL MY ORDER AND HAD COST ME ANOTHER $142.00 IN SHIPPING COSTS PLUS THE $99.00 I HAD TO PAY MY DENTIST'S OFFICE TO CREATE THE 2ND SET OF IMPESSIONS AND UPON TRACKING THE LATEST UNWANTED AND NON-REQUESTED IMRSSION KIT IT STATED IT WAS UNDELIVERABLE DUE TO INCORRECT ADDRESS INFORMATION PROVIDED BY SENDER.

I DEMANDED THAT SECRETVENEERS.COM PROVIDE ME WITH EITHER A REFUND OR PRODUCT WITHIN 3O DAYS. THEY DID NOT REPLY AND HAVE NOT RESPONED TO ME IN ANYWAY SINCE 7/13/18. I TRACKED THE MYSTERIOUS 3RD IMPRESSION THROUGH ROYAL MAIL AGAIN TODAY AND OF COURSE IT WAS RETURNED TO SENDER DUE TO BEING UNDELIVERABLE HERE IN THE USA BUT SECRETVENEERS.COM HAS IT ABANDONED AT THEIR LOCAL POSTAL STATION. I AM BEYOND DISGUSTED.

BECAUSE I WAS SO PATIENT WITH THESE SCAM ARTIST AND ALLOWED THEM 8 MONTHS TO PRODUCE AND DELIVER A PRODUCT THAT IS PROMISED ON THEIR WEBSITE TO BE A 14 TO 21 BUSINESS DAY PROCESS...

MY FINANCIAL INSTITUTION CAN NOT REFUND THE COST OF UNDELIVERED GOODS BECAUSE THE LAWS IN THIS COUNTRY STATE THAT YOU ONLY 60 TO 120 DAYS (AT BEST) TO DISPUTE DEBIT AND CREDIT CARD CHARGES NO MATTER WHAT THE REASON. THEY WILL NO LONGER ANSWER MY CALLS OR REPLY TO MY EMAILS.

Product or Service Mentioned: Secret Veneers Veneer.

Reason of review: 9months now, no product recieved and company will not give refund, constanly lying & got caught, now won't return my calls or emails.

Monetary Loss: $820.

Preferred solution: delivery of product ordered with a full refund and letter of apology (plus reimbursment for other amount of money I have spent dealing with this BS!).

Secret Veneers Cons: Worst purchase experience i have ever gone through, Scam, Stole my money, Stay away from secretveneers.

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Anonymous
#1868814

you sent the same almost exact complaint to brighter image.same wording,used the ladies names.maybe you are the problem...look in the mirror.you are responsible for your own teeth.

Anonymous
#1833268

I’m glad I looked at the reviews because I was going to purchase a set ! Thanks

Anonymous
#1648754

WAOH

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