Secret Veneers
Reviews and Complaints
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Verified ReviewerComplaint
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIf you are American DO NOT PURCHASE SECRET VENEERS
I started in October 2019 place the order for MyI started in October 2019 place the order for my secret for New Years after then I heard nothing formal finally heard from someone on Instagram who said that my impressions were stuck in customs send another hundred dollars for that to be fixed after that a month goes by still getting good feedback from Instagram users saying that my impressions were approved everything is good there being molded come to find out they told me last week that I could respect my veneers to be shipped on Tuesday when I asked for a tracking number
The representative told me that they have emailed me about my case so I go to my email and I get a disturbing email from a representative who says that because of my arch they were unable to fit me for a pair of their secret veneers mind you their website promote any smell can be fixed even people without teeth can get have this product But for some odd reason me being an American they cant find a solution for me If you are American please save your money find a company within the states if not please do not waste your money on speaker for me years total scam
- Refund offered 5-10 days expecting
- Worst purchase experience i have ever gone through
- Stay away from secretveneers
- Complete waste of time
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charged
- Refund offered 5-10 days expecting
- Zero customer service
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWish i wouldnโt have bought from them
so my impression kit came in, took a month in a half , i understand times are tough right now because of corona, i will give another update and honest review once my items come in.
Preferred solution: Full refund
User's recommendation: Do not buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaven't received my impression kit and would like to cancel my order.
Preferred solution: Full refund
Question, pre- impressions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquiry about my order
Preferred solution: I'm open to either a full refund or send me a new impression kit and re-do my order
Denture question
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerNEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.
I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE SHIT! YOU LOST MY FIRST SET OF IMPRESSIONS AND DIDNT EVEN LET ME KNOW UNTIL I INQUIRED ABOUT HOW MY VENEERS WERE COMING ALONE 11 WEEKS AFTER I SHIP THEM TO YOU.
I HAD TO GO TO MY OWN DENTIST AND PAY HIM TO MAKE ANOTHER SET OF IMPRESSIONS AND I WAS TOLD THAT THEY WOULD BE DISPATCHED ON JUNE 28TH.... ON JULY 17TH I EMAILED ELLA TO SEE IF THEY HAD BEEN DISPATCHED AND IF SO COULD I PLEASE HAVE THE DAMN TRACKING NUMBER.SHE THEN TOLD ME THAT YOU *** POSTED ANOTHER IMPRESSION KIT OUT TO ME ON JUNE 27TH AND GAVE ME THE TRACKING INFO FOR THAT UNWANTED *** SO I COULD MAKE YOU IDIOTS A 3RD SET OF IMPRESSIONS TO *** AROUND WITH YET FAIL TO PRODUCE THE PRODUCT I PURCHASED. THAT ALLEGED IMPRESSION KIT STILL HAS NOT ARRIVED AND WHEN I TRACK IT THROUGH ROYAL MAIL ITS SAYS IT COULD NOT BE DELIVERED BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW!
I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP AND UNPRODUCABLE PRODUCT AS WELL AS DRAFTING MY REPORT AND POSTING TO ONLINE RIPOFFREPORT.COM. *** SECRETVENEERS.COM THE ACTUAL SECRET ABOUT YOUR VENEERS IS THAT YOU SECRETLY STEAL HUNDREDS OF DOLLARS FROM PEOPLE WHO THINK THEY ARE PURCHASING VENEERS THAT YOUR FAKE *** FINANCIAL SCAM OF A COMPANY CANNOT ACTUALLY PRODUCE!
Details of my nightmare below: (I WILL ALSO UPLOAD MY EMAIL EXCHANGES AND TRACKING SCREENSHOTS)
ON 1/14/18 I ORDERED A SET OF BL1 VENEERS VIA COMPANY'S WEBSITE, ORDER#: 14651 TOTAL PRICE ยฃ391.00 ON 1/17/18 MY ACCT WAS CHARGED $541.00 + $16.23 FOREIGN EXCH RT ADJ FEE. 1/27/18 I RCV'D KIT TO MAKE THE DENTAL IMPRESSIONS REQUIRED SO COMPANY CAN CREATE CUSTOM FITTED VENEERS FROM AN EXACT CAST MODEL OF MY ENTIRE MOUTH. 2/9/18 I POSTED THE IMPRESSIONS i MADE BACK TO THE COMPANY.
3/29/18 I EMAILED COMPANY TO INQUIRE ABOUT A PROJECTED DISPATCH DATE FOR MY VENEERS. 4/3/18 ELLA BROWN REPLIED THAT THEIR SYSYEM WAS INDICATING THAT THE COMPANY HAD NOT RECEIVED MY IMPRESSIONS YET. I PROVIDED TRACKING INFO AND ASKED FOR AN UPDATE AS WHAT TO DO NEXT ASAP. ON 4/4/18 ELLA REPLED THAT THE PARCEL CONTAINING MY IMPRESSIONS WAS BEING HELD @ CUSTOMS BECAUSE OF VAT OR DUTY CHARGES WERE APPLIED AND PAYMENT OF IMPORT TAX HAD TO BE PAID BEFORE PARCEL WOULD BE RELEASED FOR DELIVERY.
FROM 4/4/18-4/6/18 I CONDUCTED AN INVESTIGATION AS TO WHERE THE PARCEL WAS BEING HELD AND HOW COULD I REMIT PAYMENT OF THE IMPORT TAX TO HAVE CUSTOMS RELEASE T FOR DELIVERY? FOUND OUT NEVER WAS HELD AT CUSTOMS. WAS DELIVERED TO COMPANY ON 2/17/18. COMPANY DENIED THAT THEY HAD RECEIVED MY IMPRESSIONS BUT ROYAL MAIL HAD PROVIDED ME WITH ALL TRACKING HISTORY AND DELIVERY CONF.
SIGNATURE. FINALLY I DECIDED TO HAVE IMPRESSIONS MADE BY MY DENTIST AND POSTED THOSE TO COMPANY ON 6/9/18. ON 6/20/18 ELLA BROWN EMAILED THAT MY IMPRESSIONS HAD BEEN LOGGED IN AND PRODUCTION OF MY VENEERS WAS TO BEGIN ON 6/21/18. ON 6/22/18 COMPANY EMAILED ME THAT THEY WOULD BE DISPATCHING MY SET OF VENEERS & POSTING THEM TO BE ON 6/28/18.ON 7/10/18 I SENT EMAIL TO ELLA BROWN ASKING IF SHE COULD PROVIDE ME WITH THE TRACKING INFORMATION FOR MY VENEERS THAT THEY HAD DISPATCHED & POSTED OUT TO ME ON 6/28/18 (PER THE EMAIL THEY SENT ME ON 6/22/18.) ON 712/18 ELLA REPLIED THAT A NEW IMPRESSION KIT WAS POSTED OUT TO ME ON 6/27/18 AND PROVIDED ME WITH THE ROYAL MAIL TRACKING NUMBER RN39577****GB.
7/13/18 I REPLIED THAT IT WAS RIDICULOUS THAT IN NEARLY 8 MONTHS TIME THEY HAD YET TO FULFULL MY ORDER AND HAD COST ME ANOTHER $142.00 IN SHIPPING COSTS PLUS THE $99.00 I HAD TO PAY MY DENTIST'S OFFICE TO CREATE THE 2ND SET OF IMPESSIONS AND UPON TRACKING THE LATEST UNWANTED AND NON-REQUESTED IMRSSION KIT IT STATED IT WAS UNDELIVERABLE DUE TO INCORRECT ADDRESS INFORMATION PROVIDED BY SENDER. I DEMANDED THAT SECRETVENEERS.COM PROVIDE ME WITH EITHER A REFUND OR PRODUCT WITHIN 3O DAYS. THEY DID NOT REPLY AND HAVE NOT RESPONED TO ME IN ANYWAY SINCE 7/13/18. I TRACKED THE MYSTERIOUS 3RD IMPRESSION THROUGH ROYAL MAIL AGAIN TODAY AND OF COURSE IT WAS RETURNED TO SENDER DUE TO BEING UNDELIVERABLE HERE IN THE USA BUT SECRETVENEERS.COM HAS IT ABANDONED AT THEIR LOCAL POSTAL STATION.
I AM BEYOND DISGUSTED. BECAUSE I WAS SO PATIENT WITH THESE SCAM ARTIST AND ALLOWED THEM 8 MONTHS TO PRODUCE AND DELIVER A PRODUCT THAT IS PROMISED ON THEIR WEBSITE TO BE A 14 TO 21 BUSINESS DAY PROCESS...
MY FINANCIAL INSTITUTION CAN NOT REFUND THE COST OF UNDELIVERED GOODS BECAUSE THE LAWS IN THIS COUNTRY STATE THAT YOU ONLY 60 TO 120 DAYS (AT BEST) TO DISPUTE DEBIT AND CREDIT CARD CHARGES NO MATTER WHAT THE REASON. THEY WILL NO LONGER ANSWER MY CALLS OR REPLY TO MY EMAILS.
- Stole my money
- Scam
- Stay away from secretveneers
Preferred solution: delivery of product ordered with a full refund and letter of apology (plus reimbursment for other amount of money I have spent dealing with this BS!)
Gave my a Discount and still took the full price
Preferred solution: Price reduction
I'm trying to email you guys and I'm not getting a response
Do not buy
Preferred solution: Let the company propose a solution
Scammers Stay Away
- Stole my money
Preferred solution: Full refund
Amazing
- Great quality
- Clear instructions
- Given me my confidence back
Ordered my venners 26th august 100 pouns still havnt recieved my order and have taken the money
Preferred solution: And my pursue
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Try with an adhesive I agree it is a bit shotty compared to what I thought however I feel much less awkward with a thin layer of fixodent.... idc if they say itโs right or wrong to use it with them I really never researched it but I def felt like I was hard to understand and had a profound lisp which I didnโt want people to know I had fake teeth in soooooo I got the fixodent and I do think itโs better now until I can afford a better fix