Vanesa U

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Verified Reviewer

Complaint

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Secret Veneers - Complaint
I asked for my veneers thinking that for the price they would be of quality and when they arrived it seemed like a joke, they are made of bad plastic, the same as those sold in costume shops for 3, very thick, they are horse teeth, they do not refund, I have thrown 300 in the trash, do not buy them please, it is a scam
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Loss:
$312

Preferred solution: Full refund

1 comment
Guest

Try with an adhesive I agree it is a bit shotty compared to what I thought however I feel much less awkward with a thin layer of fixodent.... idc if they say itโ€™s right or wrong to use it with them I really never researched it but I def felt like I was hard to understand and had a profound lisp which I didnโ€™t want people to know I had fake teeth in soooooo I got the fixodent and I do think itโ€™s better now until I can afford a better fix

LaTonya c Bdd

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Verified Buyer
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Verified Reviewer

If you are American DO NOT PURCHASE SECRET VENEERS

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If you are American DO NOT PURCHASE SECRET VENEERS
If you are American DO NOT PURCHASE SECRET VENEERS - Image 2
If you are American DO NOT PURCHASE SECRET VENEERS - Image 3
If you are American DO NOT PURCHASE SECRET VENEERS - Image 4
If you are American DO NOT PURCHASE SECRET VENEERS - Image 5
If you are American DO NOT PURCHASE SECRET VENEERS - Image 6

I started in October 2019 place the order for MyLoveI started in October 2019 place the order for my secret for New Years after then I heard nothing formal finally heard from someone on Instagram who said that my impressions were stuck in customs send another hundred dollars for that to be fixed after that a month goes by still getting good feedback from Instagram users saying that my impressions were approved everything is good there being molded come to find out they told me last week that I could respect my veneers to be shipped on Tuesday when I asked for a tracking number

The representative told me that they have emailed me about my case so I go to my email and I get a disturbing email from a representative who says that because of my arch they were unable to fit me for a pair of their secret veneers mind you their website promote any smell can be fixed even people without teeth can get have this product But for some odd reason me being an American they cant find a solution for me If you are American please save your money find a company within the states if not please do not waste your money on speaker for me years total scam

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Loss:
$504
Pros:
  • Refund offered 5-10 days expecting
Cons:
  • Worst purchase experience i have ever gone through
  • Stay away from secretveneers
  • Complete waste of time
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

luis h Yhj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over charged

I was over charged on my Veneers Total price online with promo code was $361.50 my visa card was charged $460.33. can some one contact me to fix this problem - my e-mail is Luis1hernandez74@***.com Thank You
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Loss:
$100
Pros:
  • Refund offered 5-10 days expecting
Cons:
  • Zero customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

did you receive your refund within the 5-10 days?

Stacy J Gal

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Verified Reviewer

Wish i wouldnโ€™t have bought from them

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Updated by user May 07, 2020

so my impression kit came in, took a month in a half , i understand times are tough right now because of corona, i will give another update and honest review once my items come in.

Original review May 05, 2020
I want a refund, I've emailed this company 5 times and can not get a response. This is so messed up paid almost $500. I never even received an impression kit after over a month. I can't even get a hold of anyone. This is so frustrating I'm beyond mad.
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Preferred solution: Full refund

User's recommendation: Do not buy from them.

1 comment
Guest

I truly believe you should be patient. I was in same boat I ordered in February literally right before all of this happened and It took FOREVER!!!!!

My impressions finally came after I think 34 days? Fast forward to a week ago mine came in. In total my โ€œexpressโ€ process was nearly 68 days BUT if the end result is your cup of tea mark my words.....

allโ€™s well that ends well! Best of luck and hang tight!

Paris S Kxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Haven't received my impression kit and would like to cancel my order.

I ordered my impression kit over 10 days ago and still haven't received it.
View full review
Loss:
$519

Preferred solution: Full refund

Anonymous
map-marker Albany, Georgia

Question, pre- impressions

I have a upper set of dentures. I took one impression with them out of mouth like directions say but it was like no impression to go by. So I would love to hear from someone before I attempt another impression. Thank you
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Maureen D Zbs

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Verified Reviewer

Inquiry about my order

I never received my SecretVeneers- On 2/1/19 I ordered and paid ยฃ311.50 (ยฃ399) for Upper/Lower set I sent in 2 sets of impressions and never received my order. I have e-mailed your company several times and never received a response I need to talk to a representative about being reimbursed and/or having a new impression kit sent to me I would much appreciate your response via e-mailed so we can resolve this issue quickly. Thank you again Sincerely, Maureen Diaz
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Loss:
$400

Preferred solution: I'm open to either a full refund or send me a new impression kit and re-do my order

Anonymous
map-marker Albany, Georgia

Denture question

I have a top set of dentures. Do I just mold over them to make impressions?
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AUTUMN D Cuo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

NEVER ORDER FROM THIS SCAM! I DID 9 MONTHS AGO AND I HAVE SPENT ANOTHER $220 IN SHIPPING FEES AND FOR MY OWN DENTIST TO MAKE SET OF IMPRESSIONS! THEY LIE, SAY CUSTOMS HOLD, TRACKING SAID DELIVERED.

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I ABSOLUTELY HATE YOUR COMPANY AND EVERYTHING THAT YOU ALL DO IS COMPLETE SHIT! YOU LOST MY FIRST SET OF IMPRESSIONS AND DIDNT EVEN LET ME KNOW UNTIL I INQUIRED ABOUT HOW MY VENEERS WERE COMING ALONE 11 WEEKS AFTER I SHIP THEM TO YOU.

I HAD TO GO TO MY OWN DENTIST AND PAY HIM TO MAKE ANOTHER SET OF IMPRESSIONS AND I WAS TOLD THAT THEY WOULD BE DISPATCHED ON JUNE 28TH.... ON JULY 17TH I EMAILED ELLA TO SEE IF THEY HAD BEEN DISPATCHED AND IF SO COULD I PLEASE HAVE THE DAMN TRACKING NUMBER.SHE THEN TOLD ME THAT YOU *** POSTED ANOTHER IMPRESSION KIT OUT TO ME ON JUNE 27TH AND GAVE ME THE TRACKING INFO FOR THAT UNWANTED *** SO I COULD MAKE YOU IDIOTS A 3RD SET OF IMPRESSIONS TO *** AROUND WITH YET FAIL TO PRODUCE THE PRODUCT I PURCHASED. THAT ALLEGED IMPRESSION KIT STILL HAS NOT ARRIVED AND WHEN I TRACK IT THROUGH ROYAL MAIL ITS SAYS IT COULD NOT BE DELIVERED BC THE ADDRESS YOU ALLL POSTED IT TO DOES NOT EXIST! YEST IT IS NOW *** SEPTEMBER AND I HAVE GOTTEN NOTHING FROM YOU SCAMMING *** BAGS NOR MY MOTHER *** REFUND I HAVE DEMANDED 3 TIMES NOW!

I REPORTED YOU TO ECOMMERCE, THE FBI, THE FTC, INTERPOL AND IM AM 3 DAYS AWAY FROM ISSUING AN ONLINE PRESS AND MEDIA RELEASE OF ALL OF MY CORRESPONDENCE WITH YOUR *** COMPANY OVER THE PAST 9 MONTHS SINCE ORDERING YOUR APPEARENTLY MADE UP AND UNPRODUCABLE PRODUCT AS WELL AS DRAFTING MY REPORT AND POSTING TO ONLINE RIPOFFREPORT.COM. *** SECRETVENEERS.COM THE ACTUAL SECRET ABOUT YOUR VENEERS IS THAT YOU SECRETLY STEAL HUNDREDS OF DOLLARS FROM PEOPLE WHO THINK THEY ARE PURCHASING VENEERS THAT YOUR FAKE *** FINANCIAL SCAM OF A COMPANY CANNOT ACTUALLY PRODUCE!

Details of my nightmare below: (I WILL ALSO UPLOAD MY EMAIL EXCHANGES AND TRACKING SCREENSHOTS)

ON 1/14/18 I ORDERED A SET OF BL1 VENEERS VIA COMPANY'S WEBSITE, ORDER#: 14651 TOTAL PRICE ยฃ391.00 ON 1/17/18 MY ACCT WAS CHARGED $541.00 + $16.23 FOREIGN EXCH RT ADJ FEE. 1/27/18 I RCV'D KIT TO MAKE THE DENTAL IMPRESSIONS REQUIRED SO COMPANY CAN CREATE CUSTOM FITTED VENEERS FROM AN EXACT CAST MODEL OF MY ENTIRE MOUTH. 2/9/18 I POSTED THE IMPRESSIONS i MADE BACK TO THE COMPANY.

3/29/18 I EMAILED COMPANY TO INQUIRE ABOUT A PROJECTED DISPATCH DATE FOR MY VENEERS. 4/3/18 ELLA BROWN REPLIED THAT THEIR SYSYEM WAS INDICATING THAT THE COMPANY HAD NOT RECEIVED MY IMPRESSIONS YET. I PROVIDED TRACKING INFO AND ASKED FOR AN UPDATE AS WHAT TO DO NEXT ASAP. ON 4/4/18 ELLA REPLED THAT THE PARCEL CONTAINING MY IMPRESSIONS WAS BEING HELD @ CUSTOMS BECAUSE OF VAT OR DUTY CHARGES WERE APPLIED AND PAYMENT OF IMPORT TAX HAD TO BE PAID BEFORE PARCEL WOULD BE RELEASED FOR DELIVERY.

FROM 4/4/18-4/6/18 I CONDUCTED AN INVESTIGATION AS TO WHERE THE PARCEL WAS BEING HELD AND HOW COULD I REMIT PAYMENT OF THE IMPORT TAX TO HAVE CUSTOMS RELEASE T FOR DELIVERY? FOUND OUT NEVER WAS HELD AT CUSTOMS. WAS DELIVERED TO COMPANY ON 2/17/18. COMPANY DENIED THAT THEY HAD RECEIVED MY IMPRESSIONS BUT ROYAL MAIL HAD PROVIDED ME WITH ALL TRACKING HISTORY AND DELIVERY CONF.

SIGNATURE. FINALLY I DECIDED TO HAVE IMPRESSIONS MADE BY MY DENTIST AND POSTED THOSE TO COMPANY ON 6/9/18. ON 6/20/18 ELLA BROWN EMAILED THAT MY IMPRESSIONS HAD BEEN LOGGED IN AND PRODUCTION OF MY VENEERS WAS TO BEGIN ON 6/21/18. ON 6/22/18 COMPANY EMAILED ME THAT THEY WOULD BE DISPATCHING MY SET OF VENEERS & POSTING THEM TO BE ON 6/28/18.ON 7/10/18 I SENT EMAIL TO ELLA BROWN ASKING IF SHE COULD PROVIDE ME WITH THE TRACKING INFORMATION FOR MY VENEERS THAT THEY HAD DISPATCHED & POSTED OUT TO ME ON 6/28/18 (PER THE EMAIL THEY SENT ME ON 6/22/18.) ON 712/18 ELLA REPLIED THAT A NEW IMPRESSION KIT WAS POSTED OUT TO ME ON 6/27/18 AND PROVIDED ME WITH THE ROYAL MAIL TRACKING NUMBER RN39577****GB.

7/13/18 I REPLIED THAT IT WAS RIDICULOUS THAT IN NEARLY 8 MONTHS TIME THEY HAD YET TO FULFULL MY ORDER AND HAD COST ME ANOTHER $142.00 IN SHIPPING COSTS PLUS THE $99.00 I HAD TO PAY MY DENTIST'S OFFICE TO CREATE THE 2ND SET OF IMPESSIONS AND UPON TRACKING THE LATEST UNWANTED AND NON-REQUESTED IMRSSION KIT IT STATED IT WAS UNDELIVERABLE DUE TO INCORRECT ADDRESS INFORMATION PROVIDED BY SENDER. I DEMANDED THAT SECRETVENEERS.COM PROVIDE ME WITH EITHER A REFUND OR PRODUCT WITHIN 3O DAYS. THEY DID NOT REPLY AND HAVE NOT RESPONED TO ME IN ANYWAY SINCE 7/13/18. I TRACKED THE MYSTERIOUS 3RD IMPRESSION THROUGH ROYAL MAIL AGAIN TODAY AND OF COURSE IT WAS RETURNED TO SENDER DUE TO BEING UNDELIVERABLE HERE IN THE USA BUT SECRETVENEERS.COM HAS IT ABANDONED AT THEIR LOCAL POSTAL STATION.

I AM BEYOND DISGUSTED. BECAUSE I WAS SO PATIENT WITH THESE SCAM ARTIST AND ALLOWED THEM 8 MONTHS TO PRODUCE AND DELIVER A PRODUCT THAT IS PROMISED ON THEIR WEBSITE TO BE A 14 TO 21 BUSINESS DAY PROCESS...

MY FINANCIAL INSTITUTION CAN NOT REFUND THE COST OF UNDELIVERED GOODS BECAUSE THE LAWS IN THIS COUNTRY STATE THAT YOU ONLY 60 TO 120 DAYS (AT BEST) TO DISPUTE DEBIT AND CREDIT CARD CHARGES NO MATTER WHAT THE REASON. THEY WILL NO LONGER ANSWER MY CALLS OR REPLY TO MY EMAILS.

View full review
Loss:
$820
Cons:
  • Stole my money
  • Scam
  • Stay away from secretveneers
Reason of review:
9months now, no product recieved and company will not give refund, constanly lying & got caught, now won't return my calls or emails

Preferred solution: delivery of product ordered with a full refund and letter of apology (plus reimbursment for other amount of money I have spent dealing with this BS!)

4 comments
Guest

I sympathise with this person's frustration. I have some major issues with the items I received from this company, but I have not been able to elicit a response from them.

They seem to operate an M.O that involves ignoring complaints in the hope that the complainant eventually gives up and writes off their losses. I think that purchasing from these people is a gamble - you may be lucky, but I would personally advise against it.

Guest

you sent the same almost exact complaint to brighter image.same wording,used the ladies names.maybe you are the problem...look in the mirror.you are responsible for your own teeth.

Guest

Iโ€™m glad I looked at the reviews because I was going to purchase a set ! Thanks

Guest

WAOH

View more comments (3)
Emoni C
map-marker Cincinnati, Ohio

Gave my a Discount and still took the full price

I have a Receipt stating that I have paid $311 for my secret veneers Im looking on my credit card and it stating that secret veneers took off 399
View full review
Loss:
$99

Preferred solution: Price reduction

Anonymous
map-marker Nassau, New Providence

I'm trying to email you guys and I'm not getting a response

Asking a few questions because I recently purchased the infractions and actually my packet my whole entire veneers are paid for in full and I am trying to find out why I'm not getting a response from your email could you please get back to me as soon as possible I'm about to shift the Impressions out and I need to know if I'm going to get them back and a responsible timing my email is aveanowade@***.com
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1 comment
Guest

Iโ€™m having the same issue

LeAh r Rwz

Do not buy

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Secret Veneers - Do not buy
Ignored me blatantly for a full two weeks their service is terrible. Their prices go up and up! My veeners are half snapped after a few months Iโ€™ve changed them 6 times
View full review
Loss:
$400
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Sonia G Nvw

Scammers Stay Away

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Its going on three months, no words or confirmation, they have received the impressions. I have proof of delivery. They were quick to get the money and but not provide the service. I lost around 500.00. Stay Away from the company, do not believe the reviews on youtube or other social media outlets. I should of stayed with company within the states.
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Loss:
$500
Cons:
  • Stole my money
Reason of review:
Poor customer service

Preferred solution: Full refund

Anonymous

Amazing

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My own experience was great. I was nervous given the negative reviews but straight after I posted the impressions I got mine delivered within three weeks with next day delivery and they have really given me my confidence back. Best decision I ever made was to purchase these Iโ€™m so happy and grateful for the quick delivery too.
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Pros:
  • Great quality
  • Clear instructions
  • Given me my confidence back
Reason of review:
Good quality
Gema W

Ordered my venners 26th august 100 pouns still havnt recieved my order and have taken the money

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Order number 22526 they have taken the money but havnt sent my order out
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Loss:
$100
Reason of review:
Order processing issue

Preferred solution: And my pursue